Auto Repair & Auto Service Questions
Q: My car is still under warranty with the manufacturer, but can I still bring my vehicle to Family Auto Service?
A: Yes, we are fully authorized to perform your vehicle’s required maintenance. According to the Magnuson Moss Act, your vehicle manufacturer’s warranty cannot require you to return to your auto dealer for vehicle maintenance or to use a particular brand of replacement parts.
Q: I use my car for work and can’t be without transportation. Do you offer a loaner vehicle?
A: Unfortunately, we are unable to offer a loaner vehicle. However, we offer a local shuttle to and from your home or work, and our La Mesa location is near the 70th street Trolley Station. If neither of those is convenient for you, we are partnered with Enterprise Rental Car, and they are available to pick you up from our location.
Q: My car was just repaired by another shop, but the problem was not fixed. I don’t want to take it back to the other shop, what should I do?
A: You may bring your car in for an evaluation. We will run a complete diagnostic to determine the source of the problem and will be able to discuss the solutions with you. However, sometimes, the answer is that you do need to go back to the original shop. It could save you a lot of money.
Q: Do you pick up and deliver my car, or must I have it towed to your shop?
A: No. If your car is totally disabled, you will need to have a towing company bring your vehicle in. If you don’t already have a towing provider, call us, and we can assist you with that. We also have a convenient after-hours dropbox for any after-hour emergencies.
Q: Can I buy the parts my car needs and have you install them?
A: Yes. We will install customer-provided parts, and we will warranty the labor. However, if the part does not work, you will have to purchase another part and pay the labor for us to install the new part a second time.
Q: Do I have to make an appointment, or can I bring my car in anytime?
A: It is best to have an appointment so that we can guarantee you quick service. However, we realize that cars don’t always cooperate on our schedules, and if you have a breakdown, feel free to bring it in immediately, and we will start on it as soon as possible. For emergency service or those last-minute oil changes, we do have mechanics on staff and can sometimes accommodate a walk-in or phone request
Q: Are you open on Sunday?
A: Unfortunately, we are not. Our hours are Monday- Friday from 7:30 am to 6 pm, and Saturday from 7:30 am to 5 pm.
Q: Do you accept credit cards?
A: Yes. We accept MasterCard, Visa, American Express, and Discover.
Q: Do you give estimates before you start work on my car?
A: Absolutely. You will receive a written estimate upon check-in. If we find any needed repairs above that written estimate, we will call you and discuss everything thoroughly. You will have the opportunity to accept or refuse the work. No additional work will be done to your vehicle without your consent, period.