24 Month / 24,000 Miles Warranty

At Family Auto Service, we stand behind our work.  That’s why we warranty that services and repairs performed by us on your vehicle will be free from defects in workmanship for a period of 24 months or 24,000 miles, whichever comes first, subject to the details below.

Services Covered By This Warranty

  • Air Conditioning, heating and climate control systems
  • Brake system
  • Engine cooling system
  • Electrical system, including the starting and charging systems (up to 12-volt systems)
  • Engine performance, drivability services and repair
  • Exhaust system
  • Fuel system
  • Ignition system
  • Electronic engine management system and on-board computer systems, (engine, body, brake and suspension computers)
  • Cruise control system
  • Steering/suspension system, wheel bearings, CV joints/U- joints, Half-shafts and drive-shafts
  • Timing Belts
  • Other minor repairs

This warranty covers the types of repairs and services listed above, and is limited subject to the details and exclusions listed below.

Family Auto Service warranties the above services and repairs performed by Family Auto Service will be free from defects in workmanship for a period of 24 months or 24,000 miles driven on the covered vehicle, whichever comes first, measured from the date of service based on the odometer reading on your original repair invoice. This warranty is conditioned on the vehicle being subjected only to normal, non-commercial use, and receiving reasonable and necessary maintenance during the warranty period. This limited warranty will not apply if the original repair invoice indicates that you declined to authorize certain specific labor, parts or service required for satisfactory performance. Warranty repair costs shall in no case exceed the costs of the original repair or service. If there is a defect in either materials or workmanship within the warranty period, Sun Auto has the option to perform remedial service work at no charge to you, replace the defective warranted part(s) without charge to you, or refund the entire charge for the warranted repairs, minus any previous refunds.

A buyer of covered parts or services has the right to have warranty service performed during the warranty period. The warranty period will be extended for the number of whole days that the vehicle has been out of the buyer’s hands for warranty repairs. If a defect exists within the warranty period, the warranty will not expire until the defect has been fixed. The warranty period will also be extended if the warranty repairs have not been performed due to delays caused by circumstances beyond the control of the buyer, or if the warranty repairs did not remedy the defect, and the buyer notifies the warranty administrator of the failure of the repairs within 60 days after they were completed. If, after a reasonable number of attempts, the defect has not been fixed, the buyer may return his vehicle for a replacement of parts, if applicable, or a refund, in either case, subject to deduction of a reasonable charge for usage. This time extension does not affect the protections or remedies the buyer has under any law.

What’s Not Covered By This Limited Warranty

You must pay for any non-warranty service you order to be performed at the same time as any warranty service. This limited warranty will not apply to your repaired vehicle if it has been damaged by abnormal use, misuse, neglect, accident, alteration or “tampering with” (by other than the Facility or Facility employees). The Facilities employees and/or agents do not have authority to modify the terms of this warranty, nor to make any promises in addition to those contained within this warranty. THIS WARRANTY DOES NOT IN ANY WAY INCLUDE INCIDENTAL OR CONSEQUENTIAL DAMAGES (additional expenses which you may incur as the result of faulty repair or service). Some states do not allow the exclusion or limitation of incidental or consequential damage, so the above limitation or exclusion may not apply to you. This limited warranty gives you specific rights, and you may also have other rights, which vary from state to state.

Excluded Repairs and Services

THIS LIMITED WARRANTY DOES NOT COVER REPAIR(S) OR SERVICE(S) EXCEPT AS LISTED IN THE SECTION “WHAT IS COVERED BY THE LIMITED WARRANTY” EVEN THOUGH THE FACILITY MAY OFFER OTHER SERVICES. SPECIFICALLY EXCLUDED ARE ANY ENGINE, TRANSMISSION, SUPERCHARGER, TRANSFER CASE, OR DIFFERENTIAL REBUILD, ASSEMBLY OR REPLACEMENT, ANY PART(S) LISTED UNDER VEHICLE MANUFACTURER RECALL OR TECHNICAL SERVICE BULLETIN, VEHICLE AND/OR PERFORMANCE MODIFICATIONS AND ASSOCIATED PARTS, AUTO BODY, PAINT, MOLDING, GLASS REPAIRS, TIRES, USED PARTS, HYBRID SYSTEMS, HYBRID BATTERIES, ELECTRIC VEHICLE BATTERIES, AND HIGH-VOLTAGE BATTERIES, HIGH-TECH DEVICES SUCH AS VIDEO SYSTEMS, DISPLAY SCREENS, GPS AND NAVIGATION SYSTEMS, BLIND SPOT DETECTORS, AND ANTI-THEFT SYSTEMS, SAFETY RESTRAINT SYSTEMS SUCH AS AIRBAGS, SEATBELTS, AND COLLISION SENSORS. ODOMETERS THAT ARE INACCURATE, HAVE BEEN INOPERATIVE, OR HAVE BEEN ALTERED IN SUCH A WAY THAT THE VEHICLE’S TRUE MILEAGE CANNOT BE VERIFIED WILL VOID THIS WARRANTY. COMMERCIAL VEHICLES OR ANY VEHICLES WITH A GVWR OF MORE THAN 19,500 POUNDS ARE EXCLUDED.

How To Obtain Warranty Service

To obtain warranty service under this limited warranty you must return your vehicle to the service facility where your covered service or repair was performed. You must keep a copy of the original repair invoice and present it when seeking service under this limited warranty. If warranty work is performed, you must temporarily surrender possession of the original repair invoice, or a legible copy of the same. For questions about your warranty or to notify us of a warranty claims please contact your local service facility at the address and/or phone number provided on your repair invoice.

If you are more than 25 miles from the service facility and are unable to return your vehicle to your original service location then you may seek assistance under our separate Limited Nationwide Service Warranty by contacting (877) 367-6144, from 6:00 a.m. to 6:00 p.m. Monday through Friday (Mountain Time), Saturday from 7:00 a.m. to 4:00 p.m., excluding holidays. If your repair is covered by the Limited Nationwide Service Warranty the administrator will direct you to the nearest participating repair facility.

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